Introduction

SoftLab Software Solutions ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you visit our website softlab.ie.

Information We Collect

We may collect the following types of information:

• Name — when you submit our contact form
• Email address — when you submit our contact form
• Company name — optionally provided via our contact form
• Message content — when you submit our contact form
• Usage data — anonymous analytics such as pages visited, browser type and device information

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you request
• To improve our website and services
• To communicate with you about our services, where you have given consent

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use essential cookies to ensure the website functions correctly, and preference cookies to remember your choices (such as cookie consent). You can control cookies through your browser settings at any time.

Third-Party Services

We use Web3Forms to process contact form submissions. When you submit a form, your data is processed by Web3Forms in accordance with their privacy policy. We do not sell, trade or share your personal information with any other third parties.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), as a resident of the EU/EEA you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data
• Right to restrict processing — request limitation of how we use your data
• Right to data portability — request your data in a structured, machine-readable format

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form data is retained for up to 12 months unless you request earlier deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected]